We are receiving much higher email support request volume then usual. It may take us 2-3 business days to respond to your inquiry. We are responding to each and every request we receive. Thank you for your patience.
We've seen delays in shipping recently, due to the COVID-19 pandemic. Things are being shipped out from our production facility on time, but then shipping is taking much longer than usual. We are aware that there may be long periods of time between tracking updates. We apologize for the delays and the frustration it is causing and are doing everything we can to get your packages to you.
Hours of operation for customer support are M-F 9am-5pm PST. We do our best to respond to every inquiry within 1-2 business days. Please check your junk or spam folder if you have not received a response.