March 5th Update:Our factories are now operating close to peak capacity. They are working hard to get through all the pending orders. There were some delays in receiving raw materials used in construction of our shoes, which has created additional delays.
New orders will experience a delay of about 10 days while we get all of the raw materials in and catch up on orders. We thank everyone for their patience during this time and wish you and your family remain safe and healthy during this unprecedented outbreak.
February 11th Update: The factories are back open in a limited capacity. Over the next few days everything should be running at full speed and production will be completely resumed. Extra shifts will be running in order to catch up as quickly as possible.
We were informed just recently that due to the Corona Virus containment efforts in China, the government has shut down all businesses until February 10th. Our factories located in China will resume production as normal and we expect to catch-up on delayed orders within 10-20 days of the factories being re-opened on February 10th, 2020.
There will be a 10-15 day delay on goods production due to this temporary, mandatory factory shutdown. We do apologize for the inconvenience and will do everything in our power to complete and ship all orders as soon as possible.
We do realize that your order may have been meant as a gift or for a special occasion. The Groove Bags team is saddened by this situation and for everyone affected. If you'd like to cancel your order and not wait, please use the contact us page to reach out and we will cancel and refund your order. Thank you for your patience during this time.