At Groove Bags we want you to be 100% satisfied with your purchase. If you are unhappy for any reason with your purchase, you can return it to us for an exchange or a full refund, minus the original shipping cost within 30 days of receiving your order. Please contact us using our contact form to initiate a return.
If there is something wrong with your item, you can choose a full refund or an exchange. We will inspect the returned product once received and issue a credit or send an exchange.
What Else Should I Know?
- Returns must be requested within 30 days of receiving your order. Order older then 30 days are not eligible for return or exchange.
- Clearance items are not eligible for returns or exchanges.
- If your product was incorrect or damaged when received, please contact us immediately so we can resolve the issue. Our desire is for every purchase to be exactly as promised.
- All returned items are inspected and must be in the condition you received them. Must include original packaging.
- If you are sent the wrong item or your item is damaged in any way, Groove Bags will provide a pre-paid return label. If the item is being returned for any other reason, the customer is responsible for return shipping.
- Your refund will include the price of your item plus any taxes, but will not include original shipping charges. There may also be a restocking fee if your item was not returned because of damage or an incorrect item being sent.
- Credit for your return will be issued after we've inspected your returned item(s). The time may vary, but will usually occur within 2-3 business days after receipt. Refunds via credit card may take time to appear in your credit statement. Please allow one full billing cycle.
- If you wish to cancel an order, please contact us within 12 hours. After 12-24 hours the item will be sent to production and we'll make the item. At that point it cannot be cancelled.